Common questions
Direct answers to frequent questions. Each one links to the page that explains it properly.
Where do I start with a brand-new account?
Follow the sequence in Your first day in BevWerk. If the vocabulary is unfamiliar, read Key concepts and vocabulary first.
What is the difference between the catalog and inventory?
The catalog describes beer in the abstract — Producers, Products, Styles. Inventory is stock you actually have. See Key concepts and vocabulary.
Why do I need a taplist before I can publish a menu?
A menu displays a taplist. With no taplist there is nothing to display. See Set up Taps & Taplists.
What is the difference between the four menus?
Bar Menu is for staff, Digital Menu is for screens, Paper Menu is for print, Website Menu is for your public site. See Choose the right menu surface.
How do I get a menu onto a TV?
Point a browser at the menu’s public address. See Put a menu on a screen or a website.
How do I change what each beer shows on the menu?
Toggle the fields in the design toolbar. See Design a menu with the toolbar.
A beer is missing from my menu.
See A menu is not showing what I expect.
Inventory and kegs
Section titled “Inventory and kegs”How do I add a new beer?
Create the Product in the catalog, then add an inventory record pointing at it. See Add and edit inventory items.
What does Up Next mean?
It is the beverage queued to pour next on that tap. See Run the On Tap workspace.
A keg blew earlier than expected.
Check its history for sales and adjustments. See Read a keg history.
How do I correct the volume left in a keg?
Use Reduce On Tap Volume. See Run the On Tap workspace.
Where do I track kegs I need to return?
Distribution separates Empty Kegs from Returned Kegs, and tracks deposits. See Track kegs through distribution.
Pricing
Section titled “Pricing”How should I price a keg?
Use the Pricing Calculator for one keg, or set a markup strategy so prices are suggested automatically.
What is the difference between margin and markup?
Markup is added to cost; margin is a share of the selling price. The same percentage gives different prices. See Price a keg with the Pricing Calculator.
Sales and integrations
Section titled “Sales and integrations”Why is Reports not in my navigation?
It appears only once a Clover or Square integration is connected. See Sales or reports are missing data.
My recent sales have not appeared.
See Sales or reports are missing data.
Which sync do I run?
Sales pull in automatically; taps push out to the POS. See Understand POS sync operations.
Account and access
Section titled “Account and access”Why can I not see a feature a colleague can?
Manager-only features depend on your role. See Manage users.
I cannot sign in.
See Fix common sign-in problems or Reset your password.
Why does this screen show a different location’s data?
BevWerk works in the context of one active location. See Manage locations and the active location.
Can I get my data out of BevWerk?
Yes — see Export your company data.