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BevWerk Docs

Reset your password

If you cannot sign in because you do not know your password, the reset flow gets you back in without anyone else’s help.

The flow

Section titled “The flow”
  1. From the sign-in screen, choose to reset your password.
  2. Enter the Email address on your account and select Send Reset Password Link.
  3. Check that inbox for a message from BevWerk containing a Confirmation Code.
  4. Enter the code and Confirm, then set a new password.

The code proves you control the mailbox, which is why the reset lands there rather than being something support can read out to you over the phone.

When the email does not arrive

Section titled “When the email does not arrive”

Work through these before assuming something is broken:

  • Check spam and promotions folders. Automated mail lands there more often than anywhere else.
  • Confirm the address. The reset goes to the address on the account, which may not be the one you type from memory — a personal address rather than the shared taproom inbox, for instance.
  • Give it a minute. Delivery is usually quick but not instant.
  • Check whether the mailbox still exists. Accounts created against a departed colleague’s address are a common cause; if nobody can receive that mail, another manager can help through Manage users.

If sign-in still fails after a reset

Section titled “If sign-in still fails after a reset”

A successful reset that still will not let you in points at something other than the password. Fix common sign-in problems covers the rest.

What to do next

Section titled “What to do next”